Managing Complexity
A transformative course redefining obstacle navigation, enhancing strategic thinking and execution in the modern work landscape.
Planning and Coordinating Theme > Managing Complexity Course
Managing Complexity Course
Course Description
Business leaders today find themselves having to make decisions in increasingly complex environments. But how do you know what approach to take in this decision-making process and how do you ensure that your decision is effective?
This module will help everyone who is involved in decision-making in an organisation to consider how to assess what type of situation they are in and how to best approach the decision-making process. It will also explore the importance of clarity in communication and the tools that help you to communicate effectively.
Managing Complexity is a skill that can be easily learned and with practice, the tools we train will help you leverage the collective brainpower of your people and achieve your organisation’s objectives. This course will help you develop the skills to make decisions more effectively and to ensure clarity in your communications.
What topics are covered?
Our courses are tailored to your needs by selecting from a list of tools, each of which is an individual topic and takes about an hour. Each tool generally covers one key management skill, behaviour or attribute, is accompanied by a toolcard (which builds up to create a personalised toolkit) and uses our Tell-Show-Do experiential learning methodology.
You can select from the list of tools below to create learning that is just right for your needs or get in touch with one of our trainers to help design and curate the right programme for your team.
Your custom Managing Complexity Toolkit:
Choose from:
1. The Cynefin Framework
What is the Cynefin Framework and how can it help you decide on the best approach for decision-making?
3. Sharing Expectations
This tool explores some of the key customers you work with and how sharing expectations will enhance mutual trust and effective collaboration.
5. Active Listening
Two ears, one mouth for a reason! This tool helps you understand the 5 Levels of Listening and you experience the game-changing power of empathetic listening during a fun activity.
7. Window To Self Awareness
Reflecting on the Johari window can help you deepen your self-awareness. This tool minimises blind spots and helps you work better with others.
2. Clarity and Brevity
Clarity and Brevity are essential for ensuring effective communication. Using different techniques to get the most out of your communication with others helps to make sure that everyone benefits.
4. Benefit Ladder
WHY would they interested - your customers' needs and motivations drive the experience, product and service that you offer. This tool helps you develop a ladder of motivation from rational to emotional benefits. If you communicate at the emotional level, chances are your communication will get noticed and be remembered. Involves a fun activity with a potato (no potatoes were harmed in the making of this toolcard!)
6. Understanding Yourself And Others
People are at the heart of every organisation, and it is their effective communication, collaboration and contribution that is the foundation of a successful business.
8. Audience Proof
This tool helps you test and develop your service, idea or product with your audience in mind. It has design thinking at its heart.
How long is the course?
It depends on how many units you selected from the list above! Each unit takes about an hour, with extra time for an introduction, any breaks that are needed and a wrap-up. Choose one unit or add them together - three units make up half a day, and five or six units make a full day.
What can you expect?
Interactive, thought-provoking training that can be virtual, face-to-face or a hybrid of the two. We use a variety of methods to create learning that sticks: from videos to activities and exercises in groups or individually, to e-learning, to further reading.
Outcome
As a result of implementing the Managing Complexity tools, here’s what managers will be doing:
- I confidently assess the environment in which I need to make a decision and I adapt my approach accordingly.
- I consider the outcome of my decisions and the impact on the environment around me.
- I consider my approach to communicate with clarity and brevity in mind, making sure that I tailor my communication style to my audience.
Register your interest:
Drop us a line and let us know if a Managing Complexity Course is just what you need.
We'll get back to you with more information and some dates and times for a quick call.
Uncertain on what Course?
If you’re not sure where to start, our Manager/Leader Capability Diagnostic identifies and recommends the learning and development your managers need to fulfil their current role and future aspirations.